Welcome! About Us | Contact Us
Reurn Policy
  For stock orders For custom orders
Order change policy Free of charge 1. The order can be freely changed within 24 hours after you placed the order.
2. 15% handling fee will be charged for any change except that cap construction change within 1 week when the unit is under processing.
3. 30% handling fee will be charged for any change except that cap construction change after 1 week when the unit is under processing.
Please note that once the order has been shipped out , it can no longer be changed.
Order cancellation policy Free of charge 1. The order can be freely cancelled within 24 hours after you placed the order.
2. 30% handling fee will be deducted off the total for the cancellation within 1 week after the unit is in processing.
3. 50% handling fee will be deducted off the total for the cancellation after 1 week when the unit is in processing.
Please note that once the order has been shipped out , it can no longer be cancelled.

We know that purchasing a lace wigs can be a difficult process. Often, it is difficult to know exactly what you want, or to know what to expect when you receive a wig. We want everyone to be happy with their purchase. If for any changes to your lace wigs or other items MUST BE received no later than 24 hours from the time you placed your order, please contact us first about the problem you met, we will try our best to solve your problem.

• Please be advised that you must contact us prior to sending your unit back as our return address is different from the address we ship our wigs from.

• Please note that any unauthorized return without contacting us will be denied at our warehouse facility.

Please take the time to read the full details below of how returns and exchange are processed. wigscity.com reserves the right to refuse service that would void the return policy.

  May I exchange/ return/ repair my order? How can I exchange/ return/ repair my wig?
Exchange policy We are more than happy to accommodate exchanges of the wigs that have NOT been cut, tampered and altered, which within after-sale 7 days.Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. 1. If you are not happy with the wig, you can exchange the eligible item for FREE! Wigscity.com will waive the return shipping charges (10 dollars) for the first time. If you need to exchange the eligible item twice or above, all other extra fees including postages are on you. Our postage and handling is about $20-$30. 2.The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified. 3. Any balance remaining after your exchange will be refunded to the PayPal account submitted with your original order.
Return policy We are more than happy to accommodate returns of the wigs that have NOT been cut, tampered and altered, which within after-sale 24 hours. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. We do not sell refurbished or previously items, therefore, in order to return these items to the manufacturer, a 30% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order. You are also responsible for the return shipping charge
Repair policy 1. All our customers can enjoy one time of wig repairing services which within after-sale one months for free. 2. If our wigs after-sale less than three months, all our customers may contact us our consultants to choose complex repair services. Contact superwigscity@gmail.com first if you have any questions. Please contact our customer service before returning wigs because we need to make sure whether it can be repaired. And get the repair return address and repair handing fee.After confirming your repair request, you can send the wig back.The repair time is 30-36 business days
You are also responsible for the return shipping charge