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Shipping & Delivery

WigsCity.com will provide order tracking numbers whenever the order status is changed into "Shipped" status. The shipping company's tracking number will be posted into every customer's account page. You will be notified by your registered email with this tracking number. Along with tracking number, customers will enter the shipping company's official website to check the shipping status of your package.

The following are some links of express companies.
DHL:  http://www.dhl.com/en.html  
UPS:  http://www.ups.com/
EMS:  http://www.ems.com.cn/english.html
TNT:  http://www.tnt.com/
FeDex:  http://www.fedex.com/


Shipping Method:

WigsCity delivers all lace wigs, hair extension or hair acessories by DHL, UPS or EMS to US, Canada, Australia, European, Africa, Asia and Latin America.

Delivery takes 1-2 days from factories to us so usually we will ship your item out in about 3 business days after payment received. As factories don’t work on weekends, handling time may take 4-5 business days for order placed on Friday. Once wig is shipped out, we will offer tracking number via email. If you do not receive the tracking number email after processing time, please contact us as soon as possible.

Here is the time when you can receive order item:

Stock order

Processing Time (3-5 days) + Shipping Time (as figure)

Custom order

Processing Time (7-15 days) + Shipping Time (as figure)

Shipping Options & Time



Hong Kong, Macau

2-4 business days

Japan, P.R Korea, R.Korea, Mongolia

3-5 business days

Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam

2-4 business days

Australia, New Zealand, Papua New Guinea

3-5 business days

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden,Switzerland,U.K

3-5 business days

Canada, U.S.A. Mexico

3-5 business days

Other country buyer

5-7 business days

Packaging Information:

Packaging Details: PP bags, PVC bags, box, Custom order package.

Please note:

1. we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

3. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. But we will declare the wig as synthetic wig and worth less than $30 to help avoid the duties.


How can I track my package?

Once your order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number and the express company"s name and its website. Just click on the link and it will take you to UPS, DHL or other website. From there you can use the tracking code to track your package.

If you have other questions,please contact us superwigscity@gmail.com